Deleting your Momiko account

1In the app

• Open Momiko and tap your avatar to open the Menu.
• Go to Account → Delete account.
• The app shows what will happen in each of your families. Confirm twice; if you are alone in a family, also type its name.

Withdrawing consent to health data (Account → Withdraw consent to health data) deletes the account in the same way, because Momiko cannot keep entries without that consent.

Want a copy first? Account → Your data → Download my data gives you all entries as CSV files.

2Without the app

If you no longer have the app or cannot sign in, write to support@momiko.app with the subject "Delete my account" and tell us how you signed in (Apple or Google) and, if you know it, the email address of the account. We send a confirmation to your account's address — with Apple's "Hide My Email", Apple forwards it to you — and once you confirm, we delete the account in the same way as the app does and reply when it is done, within one month at most.

3What is deleted

Immediately, with no waiting period:

• your account, your email address, your name, your consents and your sign-in;
• your conversations with Momi;
• your subscription and purchase records with us;
• your notification settings, quiet hours and device tokens;
• in a family where you are the only member: the family, its children and all their entries disappear at once and are erased from our servers about 90 days later; their photos are erased at once.

If you signed in with Apple, we also ask Apple to revoke Momiko's access to your Apple ID.

4What stays with your family

In a family with other members, the children and their entries belong to the family, so they stay for the other members — including the entries you made, with your name removed; only a meaningless internal identifier remains. If you were the owner, ownership passes to the member who joined the family earliest.

5What takes longer or is out of our hands

• Your subscription. It is billed by the App Store or Google Play, and deleting the account does not cancel it. Turn off renewal in the store first.
• Copies on phones. The log is also stored on each phone of your family so that the app works offline. Your phones are signed out; other members' phones keep the family's log.
• Server logs and data marked as deleted are erased automatically within the periods in the Privacy Policy: up to 7 days for logs, up to 30 days for notifications sent to other members that mention your name, about 90 days for deleted entries, children and families, and backup period in backups.
• Records the stores keep about your payments are governed by Apple's and Google's own privacy policies.

6If you only want to delete part of it

• An entry: open it and choose Delete.
• A conversation with Momi: in Momi's history, swipe it left.
• A child's profile or the whole family: the family owner can delete them in Menu → Children or Menu → Family; this deletes them for everyone in the family.
• Leaving a family: Menu → Family → Leave the family. An owner hands ownership to another member first. The entries you made stay with the family.
• Momi: turn it off in Account → Your data → What goes to Momi.