Support

Write to support@momiko.app. A person reads every message.

Contents

The answers to the most common questions are below. If yours is not here, write to us — in any language the app speaks.

1What to tell us

Please do not send screenshots with your baby's entries unless we ask for them: we do not need your data to help you.

One subscription opens the whole family. Only one member needs to subscribe; everyone else in the family uses Momiko without paying.
To cancel, turn off renewal in the store: on iPhone — Settings → your name → Subscriptions; on Android — Google Play → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel it.
Restore purchases: Menu → Subscription → Restore purchases, signed in to the same Momiko account that bought it. A subscription bought on another Momiko account cannot be moved.
The free trial comes with the yearly plan only, once per App Store or Google Play account. When it ends, the yearly price is charged unless you turn off renewal at least 24 hours before; if notifications are on, we remind you a day before.
Refunds are handled by the store: Apple at reportaproblem.apple.com; Google Play within 48 hours in Google Play, later — write to us.
After the subscription ends you can still read everything and download it; new entries and Momi need a subscription again.

Invite from Menu → Invite: a link, a code or a QR code. It works once and expires in 7 days.
Joining: on the first screen choose "I have an invitation", or open the link on a phone with Momiko installed.
Only the owner invites and removes members, deletes a child or the family, and can hand ownership to someone else.
An entry from your partner has not appeared? Both phones need a connection. Open the entry: it shows whether it reached the server and who has already received it.

Download your entries: Menu → Account → Your data → Download my data. You get a CSV file for each child, with or without a subscription. For a full copy of your account and profile data, write to us. A PDF report for the doctor is in the Baby tab.
What we keep and who sees it is explained in plain words on the same "Your data" screen and in full in the Privacy Policy.
Momi: to stop sending questions to the AI service, turn Momi off in Account → Your data → What goes to Momi.

In the app: Menu → Account → Delete account. Without the app, or if you cannot sign in: see Deleting your account.

We cannot answer medical questions. If you are worried about your baby, contact your doctor. In an emergency, call your local emergency number.